Job Overview - Aviva Home Inbound Customer Service Specialist
Start Date: 02/02/2026
Salary: £23,488.92 Per Annum - £12.60 per hour
Site: Work From Home
Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-18:00, Saturday 09:00-15:00, Sunday 10:00-14:00 (Must be FULLY flexible to cover business operating hours)
Training: 36 Days ( No holidays or appointments will be authorised during first 6 weeks of employment )
Contract: Permanent
Probity : DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history ( this is in addition to referencing )
Day to day responsibilities of the Customer Service Representative
Inbound Customer Service processing Aviva Home customers policies
Handling call demand for Aviva Home Insurance policies
Adhering to mandatory call scripts on all calls
Using multiple systems simultaneously
Owning and handling FCA regulated complaints through to completion
Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind
Identifying and recording vulnerability, where patience, empathy and support are critical
Complying with strict FCA regulations around compliance with a key focus on customer protection
Skills needed to be a Customer Service Representative
We are looking for the following skills and attributes:
Must be proficient in using/navigating PC systems within a fast-paced environment
Fantastic verbal/communication skills
Comprehensive experience within a customer service environment
Have an open mind and positive attitude in response to feedback to help you improve
The ability to establish collaborative customer relationships
A good attitude and the ability to interact with lots of different people
Strong written skills with the ability to show attention to detail
Professional and friendly manner
A good, consistent typing speed
Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence
Other Info/Work From Home Requirements
Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in place
It is imperative that you maintain a professional working environment as you would if you were coming to an office
It is your responsibility to ensure you have a dedicated workspace free of noise and distraction to comply with your contractual obligations
This includes the requirement of your workspace/room to be clear of any mobile phones or other electronic devices whilst you are at your workstation
If you have any questions regarding this role see contact details below
Tel Number - 0800 100 180
Email -
Benefits of being a Customer Service Representative
On-line recruitment process, with potential job offer within 24 hours and fully paid training
28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Lifestyle Benefits programme featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy .
Refer & Earn Scheme earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
Life Assurance Cover &Pension Scheme
Length of Service and monthly recognition awards
Opportunities for career development and progression
Teleperformance are proud to be working with Aviva, one of the worlds most reputable brands. AVIVA is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serve their customers well. Within the role youll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service.
We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure all customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures. Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role.
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