As an integral part of our Retail Branch Network team, you will play a key role in driving our office’s commercial success and supporting the leadership of our dynamic branch team. You will be a SME of the local taxi industry including the requirements, restrictions, providers & competition. Working closely with the Branch Manager and Fleet Commercial Operation, you will actively participate to enhancing team performance, commercial business growth, whilst supporting the wider Fleet / Branch Network, and Call Centre contribution. You will be an advocate to the Acorn brand, Acorn values and embedment of Acorn culture and working environment expectations.
Role: Relationship Manager
Location: Uxbridge (UB10)
Working Hours: Monday to Friday 09:00- 17:30pm
Salary: £33,301 OTE
What you will be doing:
1. CRM system (Salesforce) to be maintained with updated files, customer outcomes, diary, lead and opportunity cycle stage.
2. Accuracy on all data entries and submissions to allow fluid operation and SLA turn arounds.
3. Inbound and Outbound target audience (UTA - Universal Target Audience) leads to qualify to next stages to meet agreed team KPI’s.
4. Professional approach to communication as a main tool to build and maintain all levels of customer relationship and service.
5. Feedback industry comments and sugg...