We’re seeking a proactive and compassionate Customer Service Administrator to join our client’s team on a 6-month fixed-term contract. This role plays a key part in supporting vulnerable customers over the winter months by coordinating access to heating vouchers, warm packs, and energy support.
This is a full-time hybrid role with the flexibility of working 2 days in the office and 3 days from home. Whilst training, you may be required in the office more often.
Key Responsibilities:
* Coordinate and distribute essential winter support for customers.
* Respond to customer enquiries and needs to ensure that the right support and referrals are in place.
* Manage incoming service enquiries via email and the website, providing timely and accurate responses.
* Administer and coordinate the delivery, implementation, and monitoring of grants and support programmes.
* Process finance requests and maintain accurate financial records.
* Track project progress and outcomes, ensuring all data is accurately recorded and reported.
Skills & Experience:
* Excellent written and verbal communication skills.
* Empathetic, customer-focused approach with a genuine desire to help others.
* Strong attention to detail and organisational skills.
* Ability to work in a fast-paced environment
* Understanding of confidentiality and GDPR regulations
Benefits:
* 25 Days Holiday + Bank Holidays
* Chance to buy or sell holiday
* 3 additional paid wellbeing days and 2 paid volunteering days
* Generous matched pension scheme up to 12% and Life cover at 4x salary
* Options for private medical insurance, dental insurance and critical illness cover
* Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service