Summary
As an Apprentice Telesales Executive, you will be responsible for identifying and develop business opportunities by building a sales pipeline. The ideal candidate would be someone who loves talking to potential customers, can overcome objections and keeps a positive frame of mind. The role will be based from the office in Oldbury (B69).
Wage
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Commission Scheme available
Training course
Sales executive (level 4)
Hours
Monday - Friday, 09:00 - 15:00 10-min break, 30-min paid lunch break.
30 hours a week
Start date
Thursday 30 October 2025
Duration
1 year 6 months
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be joining the Telesales Team where comprehensive training and support will be provided from the very beginning to maximise your success and earning capabilities. You will be with an ambitious team keen to support you, with rewards given for individual and team success.
The role consists of outbound telemarketing, relationship development and the ability to identify, track and develop business opportunities. The position would ideally suit a highly driven and motivated individual with a passion for hitting achievable targets and commission.
A typical day would consist of calling businesses (B2B) to establish if they ship parcel, documents or pallets in the UK or Internationally. The aim of each call would be to gain a profile, contact details of the decision maker and if they would be open to receive a price list from us. Details of the calls will need to be logged and passed to a Salesperson to follow up.
The aim would be to gain 25 new leads per week (5 per day), and 12 profiles per week (4 per day). Performance will be reviewed weekly, and support will be offered to help obtain targets. Quality of leads will also be assessed.
There will be 100 leads allocated to the candidate initially, but they will also be required to source their own leads. Full support will be given in this area.
Your daily duties will include:
* Planning and preparing for calls and meetings
* Contacting potential customers, getting past the gatekeeper and speaking to the correct person
* Communicating effectively with customers and other stakeholders, promoting the objectives of the company and building the brand’s reputation
* Understanding the products and services that the company offers and aligning those to the customer’s needs
* Following up on calls and prospective appointments with potential customers including maintaining the CRM system with comprehensive notes and follow up actions
* Working with colleagues in the sales team to communicate any opportunities for potential products and services that have been identified during conversations with prospective customers
Where you'll work
422 Broadwell Works
Oldbury
B69 4BD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SR APPRENTICESHIPS LIMITED
Training course
Sales executive (level 4)
What you'll learn
Course contents
* Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
* Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
* Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
* Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
* Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
* Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
* Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
* Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
* Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
* Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
* Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.
Training schedule
* Upon successful completion of your apprenticeship there may be opportunity for further education or a permanent role within the business
* Candidates will achieve Level 4 Sales Executive qualification on successful completion
* All training will be completed on-site at our office premises in Oldbury (B69) with all resources being made available
* Training will be block release
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Creative
* Patience