Are you a people-focused professional with excellent communication skills? Do you thrive in a role where you can make a real difference to residents while ensuring smooth project delivery? If so, we have the perfect opportunity for you! We are currently seeking a dedicated Resident Liaison Officer (RLO) to join our growing team on a 12-month temporary contract, supporting our window servicing projects and helping us maintain strong relationships with residents and stakeholders.
As a leading commercial window servicing company, we work with both businesses and residential buildings to deliver high-quality repairs, replacements, and maintenance. In this role, you will act as the key point of contact between our company, residents, and stakeholders—ensuring clear communication, minimising disruption, and providing outstanding support throughout the project lifecycle.
Key Responsibilities
1. Act as the main liaison between residents and the project team.
2. Inform residents about upcoming work, schedules, and any potential disruptions.
3. Handle queries, concerns, and complaints in a professional manner.
4. Ensure access arrangements are in place for window installations and repairs.
5. Identify and assist vulnerable residents who may need additional support.
6. Conduct site visits and monitor resident satisfaction.
7. Keep accurate records of interactions, feedback, and issues.<...