What will I do? Supporting and leading the team in creating memorable experiences for our guests and dealing with on the day feedback. You will be overseeing the Guest Experience operation Deal with escalated guest feedback and enquires on the day Assisting guests with accessibility enquiries Monitor our resort KPI’s to share with the wider park. An ideal candidate would: Ability to self manage and use initiative to prioritise tasks Previous Duty manager experience and / or coaching a team Strong Communicator Ability to drive initiatives, motivate and coach team members to achieve great results Confidence to challenge others when necessary Adaptable to given situations and circumstances which may arise To suggest and encourage idea within the team to help the department operations improve. Proficient IT skills in particular Microsoft Word and Excel Ability to learn systems and new processes quickly. The rate of pay for this role is £12.34 per hour, on a Seasonal FTC contract running from now until November 2024. 20 FREE tickets to any Merlin attractions worldwide 25% discount in our retail shops and restaurants Opportunities to develop and have a longer term career in Merlin Free bus from Staines station to the Resort for all employees 40% discount online off LEGO, and much more LI-KG1 GBP £12.34/Hr.