1. Internal Sales & Service Manager
2. Scunthorpe / Doncaster
About Our Client
Page Group are delighted to be partnering with a long standing client on the appointment of a new Internal Sales Manager. The role will join the business at their offices in the Scunthorpe / Doncaster area, and will lead an internal sales & service function along with the review & implementation of new processes and procedures
Job Description
3. Lead are review and improvement of standard operating procedures and processes across the internal sales & service department
4. Provide the Internal Sales & Service function with clear leadership, guidance & support to help achieve business objectives
5. Ensure customer are provided with a world class service during each interaction both over the phone & via email
6. Increase Sales Conversion rates through quotations, ensuring quotations are followed up on and key decision making information is captured
7. Best utilise CRM system to understand customer interaction, customer demand and feedback
8. Use all available data sources to ensure information led decision can be made across the department to increase customer satisfaction, sales uptake and operational efficiency
9. Drive profit margins on quotations through healthy negotiations across the team and through strong customer relationships
10. Create and present reports to the board based on internal sales activity, customer behaviour and operational performance
11. Work across the wider business areas including Supply Chain, Sales, Production & Logistics to drive improvements across all touch points leading to better outcomes for customers, increased efficiency and improved commercial performance
The Successful Applicant
12. Leadership of a similar Internal Sales / Service Function
13. Strong commercial acumen
14. Experience driving process improvement
15. Extensive stakeholder management knowledge
What's on Offer
The Internal Sales & Service Manager role will join an industry leading business based in Scunthorpe / DoncasterWorking Monday to Friday with a 1-30pm finish on a Friday. (on site )Salary on offer of £50,000 - £60,000 depending on experience