We are searching for an experienced Digital Researcher / Digital Analyst for our client project. Your role is to conduct data analysis for real‑time incidents, ensuring product escalations meet client expectations and customers receive timely acknowledgement and resolution within agreed SLAs. Fluency in Dutch, German, Spanish or English (A2/B1 or higher) is required.
Job Responsibilities
* Prepare and document real‑time incident data in the recommended format, ensuring data is current and up‑to‑date.
* Use strong language skills in Dutch, German, Spanish and English, with correct grammar, articulation and sentence structure.
* Coordinate and switch between multiple workflows in a fast‑paced environment.
* Conduct web research to analyze and interpret patterns and trends.
* Record findings by taking written notes and using appropriate software.
Skills
* Excellent communication skills in Dutch and English (reading, writing, email etiquette).
* Skilled researcher comfortable using multiple online sources in various languages.
* Keen attention to detail.
* Self‑motivated and disciplined.
* Proficiency in QGIS is preferred.
* Problem‑solving experience preferred.
* Positive attitude and adaptability to learn new projects and processes.
* Good judgment and decision‑making capability.
Educational Background
Any graduate preferably.
Equal Opportunity Statement
We are an equal‑opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.
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