Key Responsibilities
* Help to administer Ofgems information rights service, including handling Freedom of Information requests, Environmental Information Regulation requests, Subject Access Requests
* Respond to requests for information in a timely and accessible manner, ensuring Ofgem meets its Key Performance Indicators (KPIs) set out by the Cabinet Office
* Build up effective working relationships across all directorates to ensure Ofgem meets its statutory deadlines
* Help to provide advice and training to teams across Ofgem on how to handle information requests and ensure accurate, timely and well written responses are provided to the public
* Regularly monitor a dedicated inbox, ensuring cases are promptly picked up and accurately logged on the relevant system
* Monitor developments in Freedom of Information and data protection legislation
* Identify requests which are sensitive or high profile for Ofgem, escalating when needed
* Provide strong administrative support to the Information Rights team
* Support the wider communications team, as required
Key Outputs and Deliverables
* Pro-actively manage own workload to achieve organisational deadlines so Ofgem meets the information rights KPIs
* Work closely with lawyers, subject matter experts and policy teams to ensure we are providing accurate and informative answers
* Exercise judgement and recognise potential reputational risks / sensitivities for Ofgem and escalate where appropriate
* Ensure responses sent are professional and consistent by adhering to the Ofgem style and Simpler, Clearer Communication principles
* Help your line manager to deliver a programme of information rights training to all levels of colleagues, in a variety of formats
* Build, maintain and manage internal relationships to raise awareness and understanding of the teams work
Key Stakeholders Relationships
* Information Rights and Correspondence Managers
* Information Rights and Correspondence Officers
* Ofgem Public Affairs team
* Colleagues across Ofgem to support the timely answering of information requests and of parliamentary correspondence.
Person specification
Essential Criteria:
* Can demonstrate an awareness of the information rights Acts and their requirements in the context of our organisation. (LEAD)
* Able to demonstrate excellent proofreading skills and the ability to identify compelling angles for external audiences. (LEAD)
* Proven experience in quickly understanding complex subject matter and conveying it effectively in both written and verbal formats to a range of stakeholders at all levels.
* Excellent interpersonal skills to develop and nurture contacts across all teams.
* Self-starter with experience of prioritising a varied and complex workload, to ensure competing demands and unpredictable deadlines are met.
Desirable Criteria:
* Solid experience of working with information rights requests, including applying exemptions.
Behaviours
We'll assess you against these behaviours during the selection process:
* Communicating and Influencing
* Managing a Quality Service
* Delivering at Pace
Benefits
Alongside your salary of 25,854, OFGEM contributes 7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits;hybrid working (currently 1 day a week in the office butthis is keptunderreview), flexible working hours and family friendly policies.Pluslots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets ofestablishinga Net Zero energy system by 2050. This exciting blend of professional challenge and personal rewardidentifiescareer opportunities at Ofgem as something to get excited about.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
When you press the Apply now button, you will be directed to a Civil Service test guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.
You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ].
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : Lisa Buchanan
* Email : recruitment@ofgem.gov.uk
* Telephone : Shannon Convery
Recruitment team
* Email : recruitment@ofgem.gov.uk
Attachments Role Profile_Information Rights and Correspondence Officer Opens in new window (pdf, 115kB) Infortmation Rights and Correspondence_Candidate Pack Opens in new window (pdf, 895kB) Terms & Conditions April 2025 Opens in new window (pdf, 323kB)