Location: Overtown & Blantyre Depots
Contract: Full-time, Permanent
Salary: up to £53,800
We have an exciting opportunity for an Assistant Operations Manager to join our Operations team, supporting our Overtown & Blantyre depots. This is a key leadership role for someone passionate about people, safety, and service excellence, who is ready to help drive cultural and operational change in a complex, unionised environment.
Purpose of the Role
Working closely with the Operations Manager, you will play a pivotal role in leading cultural change across our depots, helping us realise our ambition of becoming a truly people‑centric and customer‑focused business. You will support the delivery of safe, punctual, reliable, and cost‑effective services while fostering strong engagement, high performance, and a positive working environment.
Key Responsibilities
* Support the Operations Manager in delivering a safe, punctual, and cost‑efficient service
* Lead and manage teams of people managers across multiple depots
* Drive staff engagement across managers, supervisors, drivers, and customers
* Ensure delivery of agreed KPIs, service quality standards, and budgets
* Promote strong collaboration between operational and engineering teams
* Act as, and support, the Site Responsible Person, ensuring full compliance with governance, legislation, and company policy
* Lead collision reduction initiatives and reduce staff and passenger injuries
* Ensure effective staff planning to meet operational requirements
* Build and maintain positive working relationships with recognised trade union representatives
* Manage all aspects of people management, including development, absence, performance, and compliance
* Liaise with external stakeholders to improve punctuality and reduce lost miles
Skills and Experience
* Proven leadership experience, with the ability to provide both strategic and day‑to‑day direction
* Experience working in a unionised environment, managing collective relationships effectively
* Strong influencing and negotiation skills
* A customer‑focused mindset with a passion for service excellence
* A collaborative leader who builds and drives high‑performing teams
* A strong commitment to safety and developing a positive safety culture
* Budgetary and financial management experience, with the ability to analyse and clearly communicate performance data
* Mentoring and coaching capability to support business delivery and people development
* Strong stakeholder management skills and professional credibility
* Ability to manage and travel between multiple sites, providing cover when required
* Certificate of Professional Competence (CPC) in Passenger Transport is desirable; willingness to work towards CPC is essential
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