Complaints Officer Location: Ashfield District Council, Urban Road, Kirkby, Nottingham, NG178DA Start Date: ASAP Contract Duration: 6 Month Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £ 25.04 per hour Job Ref: OR16890 Job Responsibilities Collect and review information about complaints. Acknowledge complaints in writing. Help draft responses and investigation notes for complaints. Ensure complaints follow the Housing Ombudsman Service's guidelines and the council's policy. Prepare complaint information for the Housing Ombudsman Service. Support the implementation of recommendations and actions from complaints. Maintain accurate records of complaints. Person Specifications Must Have: Attention to detail. Good written communication skills. Ability to follow procedures and guidelines. Nice to Have: Experience in complaint handling. Knowledge of the Housing Ombudsman Service's Complaint Handling Code. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed