Excellerate Services Group is a thriving, dynamic place to work.
Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland.
Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.
We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients.
We are currently recruiting for a Service Centre Administrator for our Paisley Office
We are looking for someone who takes pride in supporting others and always goes that extra Mile!
To provide high quality, administrative Service Desk support to the business, working as a Business Partner to the Operations Team, Business Unit Directors and customers.
Main Responsibilities:
• Service Desk Administrator duties
• Answer main line help desk calls and direct as appropriate
• Process Service Desk requests via calls or emails from start to completion
• Process requests for additional works, liaising with operational management,
• Process client consumables orders
• Ordering of Uniform workwear, stationary and general admin duties.
• Arrange Periodic Window cleaning/carpet cleaning, additional deep clean bookings.
• Ad hoc duties as required
Skills required:
• Strong verbal and written commutator skills.
• Excellent telephone manner and customer service focused.
• Timekeeping and attendance is a vital part of the role
• Good communication skills, able to communicate across all levels
• People person with a positive, can-do attitude.
• Ability to work with and adapt to new systems.
• Previous customer service experience, desirable but not essential.
BENEFITS:
* Full training will be given
* 28 days holiday (bank holidays inclusive)
* 40 hrs per week
Location: Abbey Mill Business Centre Paisley
Salary: £27000 - £29000 Depending on experience