Customer Service Advisor 40 hours per week, Monday to Friday 08:30-17:00 Kirkby Thore, Penrith 26,416 basic per annum - Benefits include Pension, Medical Cash Plan, Life Assurance, 22 Days Holiday Bank holidays (rising with service), Enhanced Maternity / Paternity pay after qualifying service. We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor in our team, you ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do. Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change. The role includes: This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues. You ll be delivering amazing customer service by building rapport with our customers There will be opportunities to grow the business and earn commission through the acquisition of new customers We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways You ll work alongside the operations team to make our service as efficient as possible while continuing to deliver an excellent service to our customers What we are looking for: Previous experience in a customer service or sales role, ideally phone based but that isn t essential Previous experience of working on computer and phone systems The ability to follow and understand a set process Good written and verbal communication skills Ability to work in a busy office environment GCSEs in English and Maths at grade C /4 or equivalent What do we offer? A paid trial day see if you like us! We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally? Family leave enhanced maternity and paternity pay Wellbeing support free access to our Employee Assistance Programme Cycle to work scheme hire a bike and accessories, saving on tax and national insurance Colleague networks a range of forums and schemes that support social events and the local community Coaching, training and support if you have the right interpersonal skills we ll help with the rest! And Much More! To apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you. Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation. Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.