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IT Support Analyst (Law Firm), Warrington, Cheshire
Client:
DGH Recruitment
Location:
Warrington, Cheshire
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL
We are seeking an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join a London-based global law firm on a permanent basis.
Summary:
The Service Desk Analyst will report to the Service Desk Manager and be supported by Service Desk Specialists. The role requires excellent customer service skills, the ability to multitask, and remain calm under pressure.
Key Responsibilities:
* Providing professional and consistent technology support to all staff
* Responding to incidents and requests via all mediums
* Accurately recording incidents and requests and responding within SLA
* Maintaining and updating incident records
* Alerting senior staff of recurring issues
* Keeping customers informed and updated
* Escalating issues to senior team members or third-party suppliers when necessary
Attributes/Skills:
* Knowledge of Windows 10 and Microsoft Office 365
* Understanding of PC hardware and operating systems
* Awareness of Active Directory
* Experience with ITSM call logging software
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