The Front of House department is crucial as it forms the first impression for our guests. It is essential that the reception desk operates smoothly and efficiently. As a front of house night porter, your responsibilities include:
1. Adhering to all H&S policies within your work area.
2. Providing exceptional customer service during nighttime hours.
3. Conducting regular walk rounds to ensure safety and signing off required areas.
4. Reviewing the booking system to be aware of in-house guest numbers and locations.
5. Maintaining positive inter-departmental communication, especially with reception and housekeeping.
6. Communicating confidently with guests, checking satisfaction, resolving conflicts, and escalating issues when necessary.
As part of our wellbeing brand, we offer benefits to support your happiness and health, including:
* Health, Wellness, and Wellbeing incentives
* Digital fitness programs
* Nutrition guides and recipes
* Self-guided meditation
* Wellbeing podcasts
* Champneys experiences such as overnight stays or spa days
* Employee app for schedules, leave, and important info
* In-house social media connecting our Champneys Family
* Employee Assistance Programme with counseling and legal advice
* Shopping discounts and financial support
* Motivating colleague events
* Discounted stays for staff and friends/family
* Complimentary Spa Day after probation
* 50% discount on Champneys products
* Discounts on partner brands like Elemis and Clarins
* Health club memberships
* Merlin Entertainments attractions discounts
* Introduce a friend incentive
* Long Service celebrations
* Free parking at Hotels and Resorts
* Professional uniform
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