Customer Services Administrator
Job Overview / Purpose
To provide a comprehensive support to the Customer Services Representative team by inputting information onto Hansa, processing orders and resolving any system issues which may arise. Working as part of a team to support our customers.
Salary: £12.31-£13.33 (Depending on experience)
Hours: Days, Monday to Friday
Location: Northampton
Main Duties & Responsibilities
Receive, review and inputting orders onto the Hansa system, ensuring accuracy of
product codes, quantities, prices etc.
Maintaining customer information.
Related administrative duties.
Contribute to team efforts to achieve related results.
Please note the above list is not exhaustive and other duties may be assigned from time to time based on the changing nature of the company’s business.Additional Responsibilities
To ensure that reasonable care and attention is always paid to the health, safety and
welfare of yourself and other persons, and to comply with the policies and procedures
relating to Health & Safety, raising any concerns as they arise.
To work within the scope of the policies, procedures and values of the company and raise any concerns as they arise.
To participate in the efficient flow of information within the company by sharing and
seeking information as appropriate.
Maintain confidentiality of company information.
To carry out any other duties, which fall within the broad spirit, scope and purpose of this job description. Such flexibility is essential as the type and volume of work is always
subject to change, therefore allowing the company to operate efficiently and gain maximum potential.Required Competencies
Communication – Through conveying information clearly and accurately to and from customers, members of the sales team, management, other internal departments and customers. Building and maintaining strong relationship with company customers internal and external alike.
Excellent presentation, verbal and written skills along with sound listening and computer skills are essential.
Achievement Focused: Through working effectively with others to achieve results while taking personal responsibility and ownership to deliver results and execute plans and requests in a timely and accurate manner, using appropriately the resources of company.
Be self motivated, have the ability to work on their own initiative, prioritising multi tasks, while often working under pressure to meet deadlines and targets.
Analytical: Knowing what data is required and knowing where to get it. Is competent in processing information, interpreting figures, while paying good attention to detail checking all aspects of completed work to ensure all critical information has been covered.
Good Judgement, Decision Making and Problem Solving – analysing situations that arise and implement practical and effective solutions. Understanding information provided from a range of sources, while having the ability to maintain systems in an accurate and efficient manner.
Clearly understands and considers company policy and procedure when making decisions.Person Specification
Previous data entry experience.
Related experience within a manufacturing environment & customer service would be
an advantage.
Computer literacy.
Excellent organisational skills.
Fluent in the English language.
Confident, enthusiastic individual with a “can do” attitude