Go back South Tyneside and Sunderland NHS Foundation Trust
Medical Secretary
The closing date is 29 April 2026
We have an exciting opportunity to join the PaediatricDepartment of South Tyneside and Sunderland Foundation Trust as a part time/jobshare Medical Secretary. We are looking for a dynamic and enthusiastic person with a flexible approach to join our existing team. You will provide secretarial and admin support to the clinical teams, ensuring a first class service is delivered to our patients. The post holder will work within a small team of secretarial and admin staff ensuring all administrative processes are followed to provide a streamlined service to our patients, parents, consultants and external agencies. If you are passionate about supporting quality patient care within the NHS then this might be the role for you. This is a 15 hour job share post predominantly based at the Childrens Centre, Durham Road, Sunderland, you may however be expected to cover other locations.
Paediatrics is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to supporting flexible approaches to work wherever possible for our people. Please enquire to see how we might work flexibly with you in this role.
Main duties of the job
The role primarily involves typing correspondence, managing patient appointments, dealing with phone queries, managing clinical diaries and rotas, validating waiting lists alongside other secretarial and administrative duties which contribute to the efficient running of the Paediatric department.
Applicants should possess AMSPAR, OCR, RSA Level 3 or equivalent typing/keyboard qualification or have 2 years proven experience in a similar role. Knowledge of medical terminology and experience in audio typing is desirable but not essential. Applicants will need excellent organisational skills, a flexible approach to work and possess an empathetic nature to be able to confidently deal with patient queries. Level 2 numeracy and literacy skills are essential to the post and MUST be shown in your application, if these qualifications aren't listed in your application, you will not be shortlisted.
About us
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particularly those from under-represented groups. Looking after our workforce health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.
Job responsibilities
To develop and maintain an effective and quality secretarial service to a team of Consultants and other clinical staff, acting as a pivotal role for all communication with patients and professional health colleagues within the multi-disciplinary team, internal departments and external agencies as necessary, to ensure continuity of patient care.
To comply with the Trust's vision, values and behavioural compact.
Person Specification
Qualifications
* AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role
* Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent.
* Committed to delivering quality patient care
* Motivated and enthusiastic - target and results driven
Skills
* Proven Interpersonal /communication skills.
* Effective organisational skills
Physical/Mental Ability
* To work under pressure and to tight deadlines
* To work independently or as part of a team
* To deal effectively with patient enquiries
* To use initiative to problem solve
Experience
* Working in a customer focused/service environment
* Previous NHS Experience
* Previous Medical Secretarial Experience
Knowledge
* Knowledge of Hospital Information Systems
* Knowledge of Trust secretarial Standards
* Knowledge of NHS Waiting Time targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
South Tyneside and Sunderland NHS Foundation Trust
#J-18808-Ljbffr