SALARY: Competitive and based on experience and qualifications.
LOCATION: Manchester, Hybrid.
Position Overview
We’re searching for a 1st Line IT Support Engineer to join us at an exciting stage of our growth. This is a fantastic opportunity to contribute to impactful consultancy work, help shape client outcomes, and play an important part in the continued development of our services. In this role, you will have the chance to take ownership of meaningful work, collaborate with talented specialists, and make a genuine contribution to TNEI’s mission in the energy transition.
Whether you’re looking to step up into your next level of responsibility, develop your technical or consultancy skills, gain more exposure to client‑facing work, or broaden your project portfolio, this role offers significant scope for growth. We understand that career journeys aren’t always linear, this opportunity may equally suit someone seeking a sideways move into a new team, discipline or environment where they can make a real difference and apply existing expertise in a fresh context. At TNEI, you’ll be supported to shape a career pathway that fits your goals while contributing to high impact projects.
Key Duties & Responsibilities
* Oversee the IT HelpDesk to ensure timely resolution of support requests, prioritising tasks and meeting SLAs, while providing technical assistance via phone, email, and ticketing systems.
* Diagnose and resolve hardware/software issues on desktops, laptops, mobile devices, and provide basic network support, including connectivity and printer setups.
* Assist with password resets, account unlocks, and basic Active Directory tasks, escalating complex issues to senior support members when needed.
* Manage IT equipment and software procurement, ensuring cost efficiency, compliance, and security; maintain inventory and manage asset lifecycles.
* Update documentation, create user training materials, and lead workshops to improve IT tool proficiency, while contributing to the ongoing improvement of IT support processes.
Requirements
* Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience), with 2-3 years prior experience in 1st Line Support or similar roles.
* Strong knowledge of Windows and macOS operating systems, along with familiarity with Microsoft Office 365 and other common software applications.
* Basic understanding of networking principles, including TCP/IP, DNS, and DHCP.
* Excellent analytical, troubleshooting, and communication skills, both written and verbal.
* Customer‑focused, committed to providing high‑quality support, with the ability to work independently or collaboratively within a team.
* Experience with IT Service Management tools.
* Basic knowledge of Active Directory and Exchange.
* Experience with remote support tools.
* Certifications such as CompTIA Network+ or equivalent.
* ITIL Foundation certification or similar is a plus.
Benefits
* Work life balance: 25 days holiday & a day off to celebrate your birthday
* Flexible working: Hybrid, core hours & annual alternative working location
* Career growth: Development opportunities & funded professional memberships
* Financial rewards: Discretionary annual bonus scheme, employee ownership dividend & pension
* Family‑friendly: Enhanced family & carers leave
* People & Community: Cycle to Work, travel loan, discounts platform, socials & charity matching
Equality, diversity and inclusion
TNEI promotes equality, diversity and inclusion in a space where all are respected.
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