Job summary
This is a role at the heart of the NCA. Working to the Deputy Director of Communications, and closely with our Executive team, you will lead the internal communications team, acting as a trusted advisor to leaders and staff across the Agency, and setting the direction for internal, leadership and change communications to drive employee engagement and help shape our culture.
You will lead on understanding our audiences and ensuring an effective, high quality channel mix, to deliver tailored, compelling content to inform, engage and inspire our people, and ensure the NCA is a great place to work.
Job description
Communications is part of the Agency's Strategic Centre, at the heart of the NCA, setting long-term direction, supporting senior leaders in their decision-making, and working closely with partners across HMG and law enforcement.
As part of the Strategic Centre, the communications team plays a vital role in supporting delivery of the Agency�s mission. We plan and deliver strategic internal and external communication to inform and inspire target audiences, helping them understand who we are and what we do, and recognise the unique contribution we make to tackling serious and organised crime. The communications team works with officers right across the NCA and is central to delivering the NCA strategy and mission
Our people are the Agency, and we are committed to delivering engaging communications to ensure our officers are well-informed, have a voice, and are aligned to our organisational mission, values and strategy, understanding their role and contribution to protecting the public from serious and organised crime, and feeling valued for it.
The communications team works with officers right across the NCA and is central to delivering the NCA strategy and mission.
You will lead a team to deliver outcomes on behalf of the Agency and its people. This role gives you the opportunity to shape the strategic direction of the Agency through our internal communications to a workforce of 5000 people. This is an exciting time to join the NCA. We are truly unique in the work we deliver, as an intelligence led law enforcement agency, and system leader in tackling serious and organised crime. We have grown in size and this year celebrate our 10 year anniversary. The scale of the crime we seek to disrupt has never been bigger and more challenging, and that means our people are busier and our work is varied and vital. We work across arrange of diverse partners from law enforcement, to the intelligence community, to government and criminal justice partners. And as crime is increasingly originating from overseas, we are also an international organisation, working closely with our officers overseas and our partners such as the FBI or Interpol. We have a vast range of skills and expertise in the Agency, with officers working in roles within investigations, intelligence, threat leadership and enabling capabilities. The demands are high, and the work is fast paced but incredibly rewarding, preventing harm inflicted by the most dangerous criminals operating in the UK and across the world. Your influence and expertise will be instrumental in building a cohesive and communicative organisation that thrives on shared values and goals. We are looking for someone who is creative and confident, committed to using data and insight, and to continually testing and learning to increase the impact of our internal communications.
Please note - Some National travel may be required for this role.
***To be considered, you will need to successfully complete SC Enhanced clearance before commencing the role***
Person specification
Responsibilities;
1. Setting strategic direction for internal communications. You will lead on developing and executing a comprehensive internal communications strategy �and plan, to support achievement of the Agency�s strategic goals and people priorities, and deliver outcomes�
2. Working with stakeholders across the Agency, including the Executive and HR, to ensure we have a consistent, coordinated and impactful narrative, and an integrated approach to planning and delivering internal communications�
3. Leading, developing and managing the internal communications team to deliver key outcomes, fostering a culture of creativity, collaboration and high performance�
4. Developing and managing relationships within the Agency and acting as a key advisor and coach to senior leadership on internal communications matters, providing strategic counsel and insights�
5. Developing and implementing an effective triage/prioritisation process, to manage the workload of the internal communications team, planning effectively in line with Agency priorities.
6. Developing and managing an effective portfolio of internal communication channels that work for our people, through continual processes of evaluation, review and
identification of channel development and improvement.
7. Providing analytics and data to assist with the ongoing development of all internal communication channels and to suggest new ways of working to better meet the needs of the Agency and achieve internal communications objectives.
8. Implementing metrics to measure the effectiveness of internal communications, using data-driven insights to refine strategies and tactics.
9. Creating compelling content, initiatives and campaigns that enhance employee engagement, inspire and inform our people, foster a sense of belonging and develop our culture.
10. Supporting and driving effective change management communication strategies for organisational initiatives, ensuring employees understand and embrace changes
Behaviours
We'll assess you against these behaviours during the selection process:
11. Seeing the Big Picture
12. Leadership
13. Changing and Improving
Technical skills
We'll assess you against these technical skills during the selection process:
14. Experience working in a busy, senior, internal communications role, developing and executing a comprehensive internal communications strategy and plan to support achievement of an organisation�s strategic priorities and delivering measurable outcomes
15. Recent experience of leading and developing an internal communications team, prioritising effectively and decisively to deliver impact and fostering a culture of creativity, collaboration and high performance.
16. Ability to build relationships and command confidence.
17. Experience of planning and delivering a wide range of internal communications.
Benefits
Alongside your salary of �75,092, National Crime Agency contributes �20,274 towards you being a member of the Civil Service Defined Benefit Pension scheme.
All officers in the NCA are members of the UK Civil Service. You will be eligible for:
18. Civil Service pension scheme
19. 26 days annual leave rising to 31 on completion of 5 years continuous service
20. If qualifying criteria is met new joiners to the NCA from UK Police Forces or UKIC will have service with those employers taken into account for continuous service purposes for Annual Leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
21. Training and development opportunities
22. Special leave�
23. Flexible working and family friendly policies
24. Cycle to work scheme
25. Blue Light scheme�
For further details on benefits please visit