Looking for a Rewarding Administrative Role Where Every Day Makes an Impact? Become a College Services Assistant Supporting Student Success. As a College Services Assistant, you’ll play a key role in delivering effective and efficient administrative support as part of our busy College Support Services team. This is a varied and rewarding role where no two days are the same. Your responsibilities will include: Supporting the processing of student enrolments, applications, exams, and enquiries using corporate data systems Providing excellent customer service to students, staff, and visitors Assisting with the day-to-day operation of the Service Help Desk Reviewing and monitoring logged jobs and liaising with the appropriate support teams Coordinating pool vehicle bookings and helping ensure services run smoothly Contributing to a professional, organised, and student-focused college environment This opportunity is ideal for someone who is organised, proactive, and enjoys working in a fast-paced team environment where they can make a real difference to the student experience. Alongside our priority of excellent student experience, we also focus on our employees. Here are just some of our benefits when working for the East Kent Colleges Group: Generous Annual Leave - 24 days FTE per annum 5 additional days after 5 years service. Learning and Development Opportunities - 3-4 annual paid group development days, bespoke programmes e.g. Aspiring Leaders Development Programme and strong internal progression-1 in 3 roles are filled internally Exclusive Discounts & Perks - Inc. restaurant, grocery, reta il and holidays discounts as well as car leasing and tech purchasing schemes, on-site nursery Flexible Personal Leave - Time off for your child's first day at nursery or school, moving homes and for interviews Wellbeing and Health Support - Generous sick pay, counselling services, discounted gym membership at Canterbury College Culture and Recognition - Being part of Community Days, an annual Staff Celebration Day, and an eco-friendly organisation dedicated to reaching net-zero by 2030 Competitive Pension Scheme - 18% employer contribution About You We are seeking to appoint a College Services Assistant to our team. At the heart of the College, the team are based in an open office so you will need to have the ability to focus on tasks alongside answering calls and dealing with queries. Your duties will be varied and will involve working with staff, students and outside stakeholders, excellent customer service is therefore essential. The team are responsible for all incoming curriculum applications for the following academic year and current short courses. There will also be various processes within the college that you will be involved in including, the daily running of reception, administration, timetabling, student enrolment, student records and exams. Experience of working to tight deadlines with accuracy is essential. No need to spend time updating your CV, just click apply and complete our short application form. You can save your progress as you go, and we’ll review all applications and get back to all candidates after the closing date. If you are interested in an informal chat about the role, or have any queries, please email us on [email protected] About Us Outstanding Ofsted Provider East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted. Commitment to Safeguarding We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles. As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing. It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so. If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process. Commitment to Equality, Diversity and Inclusion East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce. We are proud to hold the Positive About Disability Award and are a Disability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability. Similarly, we have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application. We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break. We do not engage with agencies for permanent staff and have an in-house recruitment team.