Technical Support Analyst
Location: Oxford
Permanent
Candidates must pass a DBS check and be eligible for SC Clearance
If you have lived outside the UK within the last five years, you may need to provide overseas criminal records.
All applicants must have the legal right to work in the UK (visa sponsorship is not available)
About the Organisation
Our client is a leading specialist within the engineering sector, operating from a major UK site based in Oxford. The organisation provides comprehensive services across engineering, maintenance, customisation, technical support, and training for both civil and defence applications. With multiple UK locations, the company supports a range of high-profile government and commercial programmes.
Role Overview
We are seeking a Technical Support Analyst to play a key role in supporting the organisation’s IT operations. You will act as the first line of support for all technical queries, ensuring minimal disruption to day-to-day business activities. This is a hands-on role that requires excellent communication skills, strong technical capability, and a proactive approach to resolving issues.
Key Responsibilities
* Provide first-line technical support via face-to-face interaction, telephone, and email.
* Install, configure, and maintain desktop and laptop PCs.
* Support the setup and maintenance of AV equipment, projectors, and video conferencing facilities.
* Manage incidents, service requests, and changes using the internal Helpdesk tool.
* Conduct IT audits to confirm software licensing and authorisation.
Essential Skills & Experience
* Proficiency with Windows Desktop (Enterprise), MS Office, and Google G-Suite.
* Excellent troubleshooting and problem-solving abilities.
* Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP).
* Experience working with ticketing systems and familiarity with ITIL best practices.
* Ability to deliver clear, concise support to non-technical users.
Desirable Skills
* Firewalls (Checkpoint, Palo Alto)
* Active Directory
* Basic networking knowledge
* IT security awareness
* Virtualisation (VMware)
* MDM platform experience
* Mobile device support (iOS & Android)