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Join to apply for the Customer Service Advisor role at Cambridge City Council
Job Description
Role: Customer Service Advisor - Fixed Term 1 Year
The Role and About the Person you are looking for:
If you’re looking for a career in local government, join our customer service team!
The team:
We are the lifeblood of Cambridge City Council’s workforce; our advisors are routinely promoted to positions in all teams across the Council, including housing, council tax, transformation, environmental services, elections, and housing repairs. Joining our team is a good first step in achieving your career goals, as the skills and knowledge you will gain working as a customer service advisor are valued in every team across the council.
The role:
Our team is crucial to the residents of Cambridge, assisting them with a variety of situations. During a typical day, you could help someone who has found a dog, or assist a tenant who has lost a roof tile, alongside dealing with noisy neighbours, home improvement plans, and runaway cows.
This role can evolve into hybrid working; advisors help customers face-to-face at our offices in central Cambridge, as well as supporting residents by telephone, email, and web chat. Training also needs to be completed in person at our offices.
It is a challenging role, with continuous demand for our services. Some customers may have mental health conditions or face life-changing housing situations, so the ability to remain calm and helpful in difficult circumstances is essential.
What You’ll Be Doing:
As a Customer Service Advisor, you will provide help and advice to customers with diverse queries, demonstrating your ability to build relationships, take ownership, and make decisions for their benefit. You will work in partnership with all services within the Council to keep the customer journey at the forefront.
About You:
You need to be flexible, adaptable, highly computer literate, and detail-oriented. Resilience and the ability not to take offense are key attributes. If you have these skills and want a career in local government, apply today.
Love customer service roles and want to progress? Our career grade programme supports your development. Demonstrate your achievements through examples of skills gained or exceeding customer expectations, and you could be considered for progression within the team.
The successful applicant will be required to undertake a Basic Disclosure check.
What we can offer:
* Learning and development opportunities
* Access to the Local Government Pension Scheme (LGPS)
* Additional Voluntary Contribution (Shared AVC) Scheme
* Agile and Flexible working
* Annual leave purchasing scheme
* Salary progression and awards
* Employee Assistance Programme
* Cycle to Work Scheme
* Family-friendly policies
* Flexible Bank Holidays
* Free swimming at CCC pools
* Generous annual leave (25 days, rising to 30 after 5 years, plus 8 public holidays)
* Gym Membership salary sacrifice
* Home & Electronics salary sacrifice
* Discounts through Lifestyle Savings
* Professional Membership Fees paid for, depending on role
* Relocation Assistance (in approved cases)
* Staff reward and recognition
* Subsidy for public transport
* Wellbeing platform
Hours: Full-time, 37 hours per week
Working Pattern: Monday to Friday
Contract: Fixed Term 1 Year
Salary: £28,624 to £31,067 per annum
Location: Mandela House, Cambridge
More Information: Links available for Staff Pay and Benefits, Working for the Council, Values & Behaviours, Equality & Diversity, and People & Culture Strategy.
For an informal chat, contact Ilona Balfe at 01223 458671 or debbie.grace@cambridge.gov.uk
Application Process: Complete an online application below. Internal candidates can apply via Employee Self-Serve (ESS).
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