Application Support Analyst - Data Analytics Company - SQL, Data, Oracle
North of England/Remote - £25,000
Applause IT are looking for an Application Support Analyst to join a service desk team for a data analytics company based in the north of England. The organisation provides gathers data from home appliances for energy management.
The main purpose of this role is to deliver exceptional customer-focused support to clients, addressing a variety of data, reporting, device, and dashboard issues via telephone and email. This role demands a proactive approach, requiring individuals to independently manage their workload and promptly identify escalation needs as they emerge.
Job Responsibilities:
1. Provide technical support through telephone and email, adhering to agreed service level agreements (SLAs).
2. Investigate issues related to data, reporting, and metering.
3. Set up portal accounts for clients to access data.
4. Complete tasks related to capital expenditure projects after installation.
5. Assess the impact of reported issues and escalate them according to the process.
6. Maintain excellent customer service standards while adhering to internal procedures.
7. Take ownership of issues from initial assessment to resolution, keeping clients informed and managing expectations.
8. Accurately document issues and identify trends for proactive solutio...