Annual wage £12,528.00 Working week Days and shifts are to be confirmed. Total hours per week: 37.5 Expected duration 12 Months Possible start date 02 Sep 2024 Date posted 22 Jan 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000224533 Positions 1 available What you will do in your working day Earn while you learn with our award winning training team. An exciting opportunity to join our travel ledger team within our Finance Department based on our head office in Sunderland. The role encompasses working within a team involved in the financial transactional processing and audit of customer holiday bookings. Reviewing the trade ledgers and ensuring bookings and accounting records are accurate and associated reporting has financial integrity while managing risk on travel bookings in line with group policies. Key Responsibilities Identify & correct incorrect holiday bookings & drive root cause improvements. Manage the risk on travel bookings and ensuring branches and travel partner adhere to company policies. Comply with the department and business policies associated with the Travel ledger role. Gain full understanding of the different trading divisions within the group and their working practices. Competencies Required Target focussed with the ability to meet challenging but realistic targets. Ability to work as part of a team, prioritising workload using effective time management skills Problem solving skills in order to offer solutions Capable of demonstrating excellent levels of attention to deal Excellent communication skills, high standard of literacy and email etiquette Able to work under pressure Understanding of Hays Travel values and success measures, and how their role contributes and impacts this Commitment to own learning and taking responsibility for self-development and seeking opportunities to learn Technical Skills Required Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities Strong attention to detail and accuracy skills File management skills Web Navigation Skills The training you will be getting Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job. You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required What to expect at the end of your apprenticeship We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice Requirements and prospects Desired skills and personal qualities Communication skills, Passion for Travel industry Qualifications GCSE or equivalent GCSE (Grade 4 - 9) Essential