Head of Operations Our client, a successful tech scale-up, cash generative SME, with a £10m turnover and employing 100 staff, is looking to double in size in the next five years under the guidance of its experienced, highly charismatic and driven CEO, supported by a first-class senior leadership team. Their platform combines personalised technology with individualised coaching to deliver cutting-edge support for nutrition, exercise and sustainable lifestyle changes. They now seek to appoint a Head of Operations to build systems and processes across several departments, with the clear aim of translating strategy into execution. Your specific responsibilities as Head of Operations will include: * Leading several departments, including Customer Service, Project Delivery, IT and HR * Guiding daily operational performance via a team of Department Heads * Instigating clear targets * Building scalable and robust frameworks * Eliminating system and process friction * Delivering measurable improvements in efficiency across systems, processes and teams * Driving the adoption of automation and AI * Taking C-Suite strategy and turning it into clear operational plans and outcomes * Keeping operational reporting relevant * Ensuring robust governance of data protection and regulatory compliance * Reporting directly to the CEO As Head of Operations, you will need: * Experience at a similar ...