Job Description: An exciting opportunity has become available for a commercially minded Operations Manager to work for a market leading logistics specialist. There are a number of roles available across their sites in Yorkshire. Purpose of the role > The purpose of this role is to manage customer contracts from point of stock receipt through to dispatch of their retail, wholesale and web orders. Main duties and responsibilities of the Operations Manager What you do: > Communicating directly with the customers on all points relating to the processes and costs of operating their contracts. > Management of the direct staff resources working on the contract(s) to ensure labour costs are within budgeted targets. > Ensuring that the agreed customer KPIs (key performance indicators) and SLA (service level agreements) are within the budgeted targets across all activities. > Ensuring all customer service reports are issued on time and be able to introduce and implement any new customer initiatives. > Maintaining appropriate customer contact with senior customer representatives. > Training of staff and managers to ensure that everyone is performing adequately in their role. > Implementation of any new policies and procedures. > Playing an active part in the site management team including assisting other contracts when required. How you do it: > Show up and do your best every day. &g...