Job Description
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Telent’s Network Services division are looking for an Operations Managers as part of its Infrastructure Services team. We are looking for an Operations Manager to cover the Northern region. This is a fantastic opportunity to join and support the delivery of the prestigious Fibre Build programme across Leeds and the wider Yorkshire area. You must be a holder of a full UK driving license.
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Expectations around location and travel as follows:
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* Northern region – Travel to sites across the Leeds and Yorkshire regions, attend meetings at a Telent office at least 1-2 days per month when required, and work from home.
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The Operations Manager will work with operational teams including 3rd party resource/suppliers and the customer. You will ensure the highest levels of operational delivery, all SLA’s and KPI’s are met and any failures appropriately investigated. You will be key to identifying service improvement initiatives and working with internal and external stakeholders to implement in the most cost-effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business
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Operations Manager - What you’ll do:
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1. Creating customer SLA performance reports where contractually appropriate
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2. Ensure service-rela...