Who are we
The Swan’s Nest Hotel is a 17th century building offering 72 rooms, located 5 minute walk from the historic heart of Stratford-upon-Avon.
Role Responsibilities
* To assist in the efficient and effective running of the Housekeeping Department. To assist in ensuring that the hotel bedrooms and public areas are maintained to a high standard of cleanliness and in line with Company standards. Most importantly you will be positive and a team player throughout.
* To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
* You’ll support the Head Housekeeper in supervising the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
* You’ll need to be a brand expert, ensuring you are aware of all room categories and amenities and passing this knowledge on to all members of the Housekeeping Team.
* Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
* You’ll play a key part in assisting the Head Housekeeper with training requirements and providing coaching and constructive feedback to the team.
* Subject to business levels, you’ll also be required to support the team with cleaning and servicing rooms.
* You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
* You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
* It’s important that you maintain a professional working relationship with all departments in the hotel and work together as one team.
* Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
* Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
* To complete any other reasonable tasks as requested by your Line Manager.
Key Requirements
* Attention to detail,
* Communication skills
Benefits
* Competitive salary
* Excellent on-going support, training and development
* 28 days holiday including Bank Holidays per annum
* Stakeholder Pension entitlement
* Discounted hotel room rates for you, your friends and family
* On-going incentives and rewards
* Meals on duty