Our client based near Maidenhead is currently recruiting for an experienced Customer Service Representative to join their small and friendly team.
You will be a primary contact for both internal and external customers and responsible for upholding their excellent reputation within their field.
Key respnsibilities include:
* Provide best customer service to both internal and external customers, respecting the company mission.
* Sales order management, processing Sales Force tickets within expected time frame.
* Take ownership of issues/enquiries on Sales Force support tickets, setting realistic expectations offering solutions in a reasonable time frame while liaising with the customer.
* Acquire and recall product knowledge to deal with product queries efficiently, aligning with sales reps and clinical specialists.
* Use Sales Force system to track and communicate issues/enquiries, sending emails, liaising with clients.
* Involved in tender activities as requested, proficient in excel to manage pricing/product data.
* Involvement in year end Financial and audits, satisfying audit requests.
* Regular involvement in SOP (Standard Operating Procedures) review, aligning with QA processes
* Quote preparation in Oracle
* Involvement in regular team meetings to align and share experiences/issues
Attributes
1. Demonstrate a flexible timely approach to the va...