Customer Success Engineer Location: London (hybrid) Duration: 12 months Day rate: £270 inside ir35 We are looking for a highly technical Customer Success Engineer to join our SASE team, helping customers secure and optimize their cloud environments. Key Responsibilities: Act as the primary technical contact, building strong customer relationships Drive adoption and integration of SASE and cloud security solutions Provide real-time technical support and strategic guidance Partner with CISOs, Security Architects, and DevOps teams on implementations Ensure customers achieve maximum ROI from security investments Proactively identify risks and develop mitigation plans Advocate for customer needs and influence product improvements Coach customers on cloud security governance and best practices Manage escalations and coordinate with engineering for timely resolution Required Skills & Experience: Experience in technical support, consulting, pre/post-sales, or similar roles Strong understanding of networking and security concepts Experience with routing protocols (BGP, OSPF), VPNs, IPSEC, TCP/IP Knowledge of authentication protocols (SAML, SSO, LDAP, RADIUS) Familiarity with SASE architecture and cloud security (CASB, DLP) Experience with multi-vendor network environments Proficiency in Linux, with Python or Bash scripting skills Strong communication skills across technical and non-technical audiences Proven ability to manage customer expectations and escalations Ability to multitask in a fast-paced environment Education: Bachelor's or Master's degree in Computer Science, Engineering, or related field If this seems like a good fit for you, please apply or email your CV to McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.