Description
Key Responsibilities May Include:
1. Develop and maintain multi-tiered customer relationships within the assigned territory, ensuring customer loyalty and satisfaction through regular engagement, addressing customer needs at every lifecycle stage.
2. Serve as the primary point of contact for customers, providing clear and proactive communication on account performance, inquiries, and feedback, while delivering value through strategic account management.
3. Support business growth by promoting asset utilization and profitability initiatives, including customer onboarding, platform launches, and expansion into new lanes, enhancing the overall customer experience.
4. Collaborate with cross-functional teams, including Commercial, Supply Chain, and Operations, to develop and implement customer-specific solutions that drive supply chain efficiencies and align with CHEP’s strategic goals.
5. Resolve customer issues at the operational level, working closely with Customer Service, Logistics, and field teams to proactively manage account health, ensure controls, and mitigate potential disruptions.
6. Partner with Logistics and Operations teams to reduce service failures, identify cost-saving opportunities, and improve supply chain efficiencies to deliver value to customers.
7. Lead asset productivity initiatives, focusing on reducing asset damage, improving asset reuse, and minimizing customer rejections, cancellations, and operational backlogs.
8. Conduct on-site quality audits, pallet handling training, and other educational sessions to ensure customers are aligned with CHEP Pallet specifications and best practices, promoting optimal asset management.
9. Where required, lead on-site quality audits of internal service centers to ensure best practices and drive continuous improvement in customer-facing quality processes.
10. Advocate for a culture of safety by adhering to Zero Harm principles, ensuring full compliance with CHEP’s safety protocols and procedures.
Permanent | Full-time | Field-based
Covering London & South Coast: Bournemouth, Portsmouth, Brighton, Guildford, Croydon, Bromley, Essex
Excellent salary + company car + bonus + benefits
Join CHEP, a global leader in sustainable logistics, as a Territory Manager. In this role, you’ll drive sales growth, deepen customer relationships, and increase spend across your region with both new and existing customers. We’re looking for someone proactive, commercially astute, customer-obsessed, and confident in face‑to‑face engagement.
What you’ll do
11. Identify and convert new business opportunities (including digital leads and self‑generated prospects)
12. Build and maintain strong relationships across your territory—from operational contacts to senior decision makers
13. Conduct structured business reviews and create joint business plans that support long‑term partnerships
14. Increase customer pallet volumes by converting white pallet users to CHEP solutions
15. Win back business from competitors and expand customer spend year‑on‑year
16. Build and manage a healthy opportunity pipeline across strategic product areas
What we’re looking for
17. Full UK driving licence
18. 5+ years’ experience in business development, territory sales, account management, or a similar field-based commercial role
19. Proven track record in lead generation, sales conversion, and territory growth
20. Strong relationship‑building skills with the ability to influence at multiple levels
21. Confident in presenting, negotiating, and delivering customer‑facing reviews
22. Ability to understand customer pain points, ideally within supply chain or operational environments
What we offer
23. Certified Top Global Employer
24. Competitive salary + quarterly commission bonus
25. Company car, laptop, tablet & phone
26. Private healthcare, pension (up to 7.5%), life assurance
27. Share scheme, retail discounts, EAP
28. 25 days’ holiday (+ option to buy/sell 5)
29. Flexible working & 3 paid volunteer days
CHEP isn’t just a pallet company—we’re the invisible backbone of the global supply chain, driving innovation and sustainability worldwide.
Interested? Apply now with your CV and join a business that invests in people and the planet.
As an inclusive employer, Brambles encourages candidates to inform their Talent Acquisition Partner of any reasonable adjustments needed during the application or interview process.
Remote Type
Fully Remote
Skills to succeed in the role
Adaptabilité, Capacité à assumer la responsabilité, Commercial Sustainability, Communications de vente, Digital Customer Solutions (Dcs), Empathie, Établir des relations, Expérience client (CX), Experimenting, Gestion de relations, Gestion des comptes, Interprétation de données, Négociation, Our Business, Partenariats clients, Propositions de valeur, Travail d'équipe, Understand Customers
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at