Customer Service Advisors x 2 – Manufacturing Sector Location: Bedfordshire Salary: £26,000 plus a range of exceptional employee benefits Hours: Full-time, Monday to Friday – offering flexible working hours Job overview You will help contribute to the success of this high-quality British manufacturer, who is a well-established, global organisation based in Bedfordshire. Joining a dynamic and forward-thinking team of customer service advisors, this employer is seeking 2 additional employees with firsthand experience supporting clients in a manufacturing or industrial setting. Your knowledge of manufacturing environments will give you an edge in providing tailored, solution-focused customer care. Key Responsibilities * Serve as the primary contact for customer queries and customer orders, working across several internal teams to source relevant information * Providing accurate order updates on all customer produces, including price, availability and distribution timescales * Liaise with internal departments (production, engineering, logistics) to ensure smooth order fulfilment * Working with the wider business to delivery standardisation of processes and communication methods * Comply with all Health and Safety Legislation, policies and procedures * Handle all queries with professionalism and urgency * Maintain CRM systems and manage order documentation through a SAP ERP system * ...