This is a great opportunity for you to become one of the faces of our dealership. From welcoming customers when they arrive, to dealing with their concerns, our customers will rely on you while we service their vehicles. In this role you will be an essential link between our customers and our technicians.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply.
Role Description
* Communicate clearly with customers and colleagues.
* Adopt new digital systems and processes as part of our digitalisation strategy.
* Propose and sell-up the additional work advised through the Vehicle Health Check process.
* Quote and sell Service Plans to retain customers to the group.
* Encourage customer satisfaction feedback via exit briefing and follow-up contact.
* Estimate repair costs and times.
* Resolve any concerns when we suggest repairs.
* Inform and update them on progress or additional works needed.
* Prepare and explain invoices and take payments.
Compensation
* Base salary
* A competitive bonus
Qualifications
* Full valid UK driving licence is required for this role.
Benefits
* Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
* Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
* Pension: Benefit from a generous employer pension contribution of up to 7%.
* Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
* Reward Gateway: Access our comprehensive discount portal boasting over 500 deals to help you save significantly.
* Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
* Employee Assistance Programme: Access counselling, practical information, and digital resources.
* Occupational Health: Commitment to promoting physical, mental, and social well-being.
* Personal Accident Insurance: Provide worldwide personal accident cover.
* Training Opportunities: Access training initiatives and e-learning resources for professional development.
* Shared Incentive Plan: Opportunity to invest in the Stellantis Group through the shared incentive plan.
* Health Cash Plan: Insurance policy allows claim of a percentage of daily health expenses.
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