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Nexus Security Solutions Limited is a leading electronic security integrator providing design, supply, installation, and maintenance of integrated electronic security systems across the United Kingdom. We specialize in access control, CCTV/VMS, intruder detection, visitor management, and cloud systems, converging all disciplines under one security management system. Our expertise covers diverse industries, including data centers, technology, construction, education, and retail. As certified partners of top manufacturers like Gallagher, LenelS2, CCURE, Brivo, Avigiilon, Axis and Milestone, we deliver advanced and reliable security solutions.
Position - Electronic Security Systems Service Engineer
Primary Location - Head Office – Amersham. Field Based role covering London and the Southeast
Job Summary
• Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently.
• Perform reactive service visits as required to meet contracted customers service level agreements.
• Perform planned preventive maintenance visits as required in line with contracted customers service level agreements.
• Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues.
• Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports.
• Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients.
• To be available for standby on a call out rota, as required within the team.
Skills
• Strong diagnostic and problem-solving skills.
• Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109).
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Good time-management skills.
• Able to identify and solve problems independently.
• Have a professional and positive attitude when dealing with customers.
• Complete detailed work reports accurately and in good time.
Knowledge & Experience
• Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control.
• Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc.
• Experience with IP-based security systems, networks and security systems software applications.
• Relevant industry and manufacturer training is favourable.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Security and Investigations
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