Location: Campfield House, Manchester (2+ days in office per week)
Contract: Full-time, permanent (Monday to Friday, 40 hours per week)
Expected Earnings: £36,000 (based on churn prevention metrics)
Reporting to: Co-founder, Joe Garbutt
Holiday: 28 days holiday (including bank holidays).
About Solar on steroids
Solar on steroids is a performance marketing agency specialising in Meta video ad management. We help solar businesses grow through creative, data-driven campaigns that deliver measurable financial returns.
We are a fast-growing team with an honest, straightforward approach. We tell clients what they need to hear, not just what they want to hear, and we expect the same from our team.
Proof of our impact
Activ8 Energies – Biggest Solar installer in Ireland, 79% cheaper leads, acquiring solar customers for £110 (100x+ ROI).
AJ Renewables – £109k in first 30 days, now over £0.5m, over £20k in 24 hours, The Courier Brand Marketing & Social Media award winners.
Arc Technical – Broke operations within 2 weeks, had to hire.
Creative Low Carbon – £32k in a day, when spending £2k/mo on ads.
Current Renewables – £200k in sales in just over 30 days.
Duracell Energy – Introduced us to 3 national installers, all prior results decimated for all parties.
ECOFLOW – Sponsoring two of our campaigns due to our exceptional reputation.
Infinite Energy Group – "The multi step leads are like gold dust."
Infinite Energy Services – "Video based Facebook ads that actually work."
JDM Earth – £180k in August (which people say is quiet for solar???).
Kimble Solar – £1m in confirmed revenue from SOS, £17k residential solar average order value.
Leaf Renewables – £34 CPL in small local area, "we've got no time to think"
LET Electrical – £120k in August, AOV jumped from £8.5k with previous agency to £14k.
Little Green – £226k from £1.5k in ad spend (150x ROAS), £18k AOV.
MYE Renewables – Our record residential solar deal from Facebook ads, £61k.
OVO Energy – Trusting us to help them scale to hundreds of installations per month.
Rudge Energy – "Absolutely brilliant throughout the whole process."
Solar Maintenance Solutions – "I don't want anyone else sitting these leads they are gold dust."
Wickes/SolarFast – 40% lower cost per pitch vs any other lead source (inc. MVF, EcoExperts, leads io)
Wentworth Protection - "The results have been way better than I ever imagined"
We also have a growing library of video testimonials, with our clients raving about the work we do for them. You can view them at solaronsteroids.com/wall-of-love
Our mission
Ensure that ambitious solar installers who deliver high-quality work have their efforts recognised and can reach their ideal customers.
Produce the highest quality and highest converting Meta video ads in the market.
Deliver the highest financial return for our clients and scale with them as partners.
Be a marketing partner that clients can trust.
The role
We are looking for a Client Success Manager (CSM) to manage 40-50 client relationships in a hybrid role: two days per week in the Manchester office, three from home.
You’ll manage communication, set expectations, and ensure campaigns run smoothly.
Your focus is to give every client the best possible experience with Solar on steroids - understanding their goals, addressing what’s missing, clarifying results, and guiding them through challenges. You’ll spot issues before they escalat e, support clients beyond our core service, and help onboard them onto new initiatives as we expand.
Empathy and organisation are essential. You’ll need to recognise when a client is under pressure, act quickly, and communicate clearly and confidently.
We aim to fill this position quickly, ideally introducing the successful candidate to clients at our Mastermind event on 28 November 2025.
Key responsibilities
* Manage relationships with 40, soon to be 50 clients via WhatsApp.
* Set and manage expectations from onboarding through delivery.
* Coordinate with creative, editing, and media buying functions to ensure quality and deadlines are met.
* Organise and manage all client shoots and logistics.
* Conduct quarterly satisfaction surveys and act on feedback.
Hold structured client touchpoints:
* Two weekly check-ins (one data-focused, one general)
* One monthly check-in call
* One quarterly in-depth performance review
* Help introduce, sell, and onboard clients onto new Solar on steroids initiatives.
* Maintain accurate client records and report regularly on satisfaction and churn.
Requirements
* Based in or able to commute to Manchester two days per week.
* Excellent verbal communication and clear, confident speaking style.
* Strong empathy, active listening, and relationship management skills.
* Highly organised with strong time management.
* Experience in client success, account management, or client services (marketing, creative, or media experience preferred).
* Renewables industry knowledge is a small plus; but willingness to learn about the industry quickly is essential.
* Honest, no-fluff communicator focused on results.
* Comfortable with informal, personable client interactions.
Why join Solar on steroids
* Small, tight knit team.
* Opportunity to completely own your area of the business, and have a real impact.
* Hybrid work setup with UK travel opportunities.
* Any travel expenses covered, including hotels, fuel, and vehicle depreciation.
* Performance bonus tied to monthly churn rates.
* Clear growth path to Head of Customer Success.
* Pleasant office space with regular community events in central Manchester.
* Supportive systems and structure that minimise admin and maximise productivity & fulfilment from work.
* Work with genuinely great clients - respectful, easy to collaborate with, and often more like friends than formal partners.
* Be part of a fast-growing company in a booming industry, known for being first to launch new marketing initiatives in the solar space.
How to apply & next steps
* Complete the application form below.
* Cognitive test
* Interview & mock task with Joe, SOS Cofounder
* Job offer! 🙌
Seniority level
* Entry level
Employment type
* Full-time
Industries
* Marketing Services
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