Company Description
At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
Job Description
Join the rhythm of our Michelin-recommended pan-Asian kitchen at Gilpin Hotel & Lake House.
Set within the five‑star Gilpin Hotel & Lake House, Gilpin Spice is a 2‑AA‑Rosette, Michelin-recommended open‑plan restaurant serving pan‑Asian dishes with flair, fire, and finesse. It's fast-paced, full of personality, and loved by guests for its immersive, relaxed luxury. We're now looking for an exceptional Restaurant Manager to lead this exciting restaurant into its next chapter.
The Role of Restaurant Manager:
As Restaurant Manager, you will be responsible for the day‑to‑day leadership and smooth running of Gilpin Spice. You'll champion guest experience, team development, operational excellence, and commercial performance. You'll work closely with the Head Chef, F&B leadership, and the wider hotel team to ensure Spice continues to shine as one of the Lake District's most exciting dining destinations.
What You'll Be Doing as a Restaurant Manager:
* Leads with warmth, confidence, and personality to set the service tone and deliver exceptional, memorable guest experiences.
* Maintains a visible floor presence, anticipating needs, resolving feedback swiftly, and elevating every stage of the guest journey.
* Recruits, trains, coaches, and inspires a high‑performing, collaborative front‑of‑house team within a positive and inclusive culture.
* Drives continuous development through structured briefings, skills training, and regular performance conversations.
* Oversees daily operations with precision, ensuring consistency, efficiency, immaculate standards, and full compliance across SOPs, health & safety, and allergen management.
* Manages labour planning, rotas, holidays, and resource allocation in line with business needs and service demands.
* Supports commercial performance through menu development, revenue monitoring, cost control, guest‑feedback analysis, and effective reservations and capacity management.
* Collaborates closely with kitchen and wider hotel teams, ensuring seamless communication and representing Gilpin Spice confidently in internal and external forums.
Qualifications
What We're Looking For:
* A confident, energetic leader with a passion for people, food, and exceptional hospitality.
* Experience in a high‑quality, fast‑paced restaurant environment.
* A natural ability to motivate, coach, and develop teams.
* Strong organisational and problem‑solving skills.
* A calm, positive approach under pressure.
* A commitment to delivering outstanding guest experiences.
* A collaborative mindset and a genuine love for hospitality.
Additional Information
What We Offer:
* The chance to be part of a team who excel at teamwork.
* Ongoing training and development opportunities.
* Meals on shift, uniform, generous gratuities.
* The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
* The prestige of working within two of the world's most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.
If you're ready to bring your talent, imagination, and leadership to one of the region's most exciting restaurants, we'd love to hear from you.
Location: Gilpin Hotel & Lake House, Windermere
Position: Full-Time hours available | Competitive Salary | Flexible start
Salary: from £38,000 to £40,000
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £877 per month.
1. Department: Restauration Staff