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Business Support Administrator
The closing date is 26 April 2026
An exciting opportunity exists for a Business Support Administrator to work within the South CMHT Service Line. This role sits within the Talking Therapies Admin Team, it is permanent at 37.5 hours per week. The candidate may be asked to cover other teams within the Mental Health & Learning Disabilities Division, when required. The location of the role is at South Block at St. Mary's Hospital in Newport on the Isle of Wight and is an office based role.
The successful candidate will have a recognised administrative qualification and proven level of experience in an administrative role, preferably within an NHS environment. This post will provide a wide range of administrative support to the team.
Responsibilities
The post holder will:
* Be highly motivated
* Be able to work in a team or alone
* Have excellent communication skills – written and verbal
* Maintain a high level of accuracy and attention to detail
* Ability to work to tight deadlines
The post holder will be responsible for providing effective and efficient clerical and administrative support to the IOW Talking Therapies team. There may be expectation to cover other administrative teams within the South CMHT Service Line. The role will involve a high level of organisational skills and excellent working knowledge of administrative procedures and IT systems used within the Trust. The post holder could be the first point of contact for the services and therefore requires clear communication and liaison skills. They will be responsible for managing and prioritising their own workload and will be required to use their own initiative.
The post holder works within departmental guidelines and procedures while supporting the effective running of the department which requires for example; managing patient appointments, reviewing and maintaining waiting list, updating clinical records both electronic and paper, recording referrals, collecting demographic information, actioning Subject Access Requests (SAR's), filing and ordering resources. Develop, project-manage, implement, administer and day to day manage appropriate cluster information systems, statistics, and productivity data.
To provide focus and support to the Team/Clinical Lead on business objectives – performance, governance, workforce, service improvement, information management, business continuity, communications, finance, and risk.
Qualifications
* Accredited secretarial / admin / business qualification or course (e.g. RSA, NVQ Level 3, BTEC, European Computer Driving Licence or equivalent level of experience
* NVQ3 Administrations or NVQ Customer Care
Experience
* Secretarial/administrative experience in a clinical or similar environment (e.g. NHS, Local Authority, Social Services, Care Home DSS etc.)
* Must be numerate and able to provide statistical data clearly and accurately.
* Understanding of Confidentiality and data protection.
* Knowledge of statistical analysis via IT systems and producing reports often relating to complex information.
* Demonstrated literacy and numerate to GCSE level
* Communication skills level 1 or equivalent
* Demonstrated ability of dealing with complex situations
* Demonstrated polite and professional telephone manner
* Demonstrated ability to maintain confidentiality
* Customer care skills
* Be computer literate and have good working knowledge of Windows packages including Word/Excel
* Able to prioritise workload and deal with pressured situations. Good numeric and literacy skills
* Experience of working in a Customer Service environment
* Good knowledge of administrative policies and procedures
EEO Statement
If as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team – the Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working – all requests for flexible working options can be discussed as part of the interview process.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
£25,760 to £27,476 a year (Based on full time hours)
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