Pool Host
Location:Seaham Hall, County Durham
Salary: £12.21 per hour plus share of service charge (approx. £2k per annum for employees working 40 hours a week)
Hours:0-20 hours per week (full-time), including weekends and bank holidays
(part-time available), shift pattern will include a variety of shifts between 6.30am and 10.30pm including weekends & bank holidays.
Relationships:Reports to Spa Management
About Seaham Hall
Perched proudly on the County Durham coastline, Seaham Hall blends timeless elegance with a bold, modern spirit. Voted North of England Hotel of the Year 2023 by The Sunday Times, we are a five-star retreat known for our luxury, warmth, and distinctly Northern character.
Discover more about our award-winning resort: www.seaham-hall.co.uk
Overview of job:
* To keep pool areas tidy
* To be courteous and pleasant with guests at all times
* Ensure that the guest and member’s experience is comfortable and enjoyable during each visit
* Maintain standard operating spa procedures
* To operate the pool drinks service
Duties and Responsibilities:
* Ensure maximum cleanliness around facilities
* See to guest queries and demands in a professional manner
* To familiarise yourself with current members
* To ensure towel & robe removal from poolside in line with guest flow (to include robe pocket check)
* Ensure that magazines & online library are available for guest leisure
* To be able to handle guest feedback in the most professional manor and report to MOD when required
* Report any maintenance issues to reception where necessary
* Ensure smooth operations within the spa by being proactive and working alongside fellow members of the Seaham Hall team
* Follow and respect all company policies and procedures
* Abide with all health and safety policies
What We’re Looking For
* Minimum one year of experience in a customer-facing role (hospitality experience a bonus).
* A genuine passion for creating memorable guest experiences.
* Excellent communication skills, attention to detail, and professional presentation.
* A team player with initiative and the ability to work independently.
* Reliable transport, given early starts and late finishes.
* Good health and well being
* Ability to communicate effectively
* To be reliable & dependable
* Happy caring nature
* A confident, friendly and welcoming personality
* A passion for excellent customer service and an eye for detail
* The ability to prioritise and work well under pressure
* Great personal presentation and pride in your appearance
Why You’ll Love Working With Us
* Comprehensiveinduction and in-house trainingto support your growth.
* Be part of amulti-award-winning team, including:
o Gold Winner, North East England Tourism Awards (five consecutive years)
o Shortlisted for VisitEngland Small Hotel of the Year 2025
o Gold Winner, VisitEngland Small Hotel of the Year 2022
o North of England Hotel of the Year 2023 – The Sunday Times
o 2025 Winner of Ethical, Responsible and Sustainable award at North East Hotels Association
* Access towellness programs, charity events, and sustainability initiatives.
* Employee benefits, including recognition schemes and discounts on spa experiences.
* Stream access for financial wellbeing and flexibility.
* Up to20% offgift vouchers and spa experiences.
* Free onsite parkingand provided uniform.
* Monthly and annualEmployee of the Monthincentives.
Ready to Elevate Hospitality?
If you bring passion, professionalism, and a love for exceptional guest service, we’d be delighted to hear from you.
Join a team where every day offers the chance to create unforgettable moments — and where people are truly at the heart of everything we do.
Apply today and start your journey with Seaham Hall.
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