Manpower are looking for an experienced Customer Service Administrator to work in Logistics for our national client based in Tyseley, Birmingham.
Monday - Friday
£28k salary per annum
37.5 hours per week between 08:00-18:00 (to be discussed at interview stage)
Temporary on going work
MUST HAVE SAP EXPERIENCE!
Main Duties:
1. Primary responsibility will be the entry and processing of data with the Clients SAP system
2. Claim handling and reporting via Client's SAP system
3. Undertake investigations of claims between both customer systems and own systems for discrepancies, shortages and damages of both outbound customer deliveries, inbound supplier receipts and on site stock issues
4. Work alongside the site operations and inventory teams to undertake these claim investigations
5. Identify and monitor claim handling trends
6. Monitor, investigation and rectification of any EDI orders failure, primary via SAP or escalate to SAP help-desk where required if not resolved
7. Provide timely updated to the Clients via SAP system, or via email, teams and telephone
8. Act as the primary contact with the Clients Customer Service and Logistics Teams
9. Creation of inbound orders from UK Suppliers on SAP
10. Processing of return shipments from UK customers
11. General data entry and spreadsheet administration and site team support as required
12. Responding to emails and telephone enquiries
13. Adhere to Health & Safety requirements to provide a safe working environment
Requirements:
14. Experienced in using SAP or equivalent systems such as order management or global freight systems
15. Experienced in data entry
16. Ability to understand and execute new processes
17. Excellent knowledge of MS Office features especially Excel
18. Confident communicator, written and oral
19. Friendly interpersonal skills
20. Attention to details
21. Ability to build client relationships
22. Excellent organisational skills
23. Ability to work on own initiative and as part of a team
24. Problem solving skills
If you have the above experience and are looking for a new challenge, please apply now!