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Retail customer service

Swansea
Entain plc
Service
Posted: 20h ago
Offer description

Company Description

Sports betting, gaming, and interactive entertainment are evolving, and we're leading this change by prioritizing people and delivering exciting experiences at your fingertips. We are pushing boundaries through innovation, technology, and our people. When you join Entain, it's your game—let's win together.

Job Description

Do you love sports or have a passion for excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you will be a vital part of the Entain family, providing top customer service and maintaining high standards daily. Working in our dynamic Ladbrokes & Coral betting shops, no two days are the same. You'll contribute to a team that wins together and prioritizes our customers' needs.

Reporting to the Shop Manager, you will serve customers and foster rapport to encourage repeat business. Are you ready to launch a successful career?

What you will do

1. Deliver outstanding customer service
2. Promote safer gambling practices
3. Take bets on various sports and events
4. Handle customer transactions, including cash handling
5. Demonstrate products and betting terminals to customers
6. Address customer complaints with empathy and problem-solving skills
7. Work towards targets and goals
8. Maintain high shop standards
9. Open or close the shop as needed

Working patterns

Our shops operate from Monday to Sunday, 8 am to 10 pm, depending on location, including weekends and bank holidays. Your weekly rota will typically be 20 hours, comprising long opening or closing shifts and shorter evening shifts, varying weekly. As a key holder, you'll be responsible for opening and closing the shop. We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.

Qualifications

* You must be 18 years or older to work in our betting shops
* Passion for delivering excellent customer service
* Ability to build strong relationships and communicate effectively
* Self-motivated and proactive
* Comfortable working alone or as part of a team
* Ability to handle challenging situations professionally and calmly

Outside of work, you'll have opportunities for recognition and prizes. Join a talented, inclusive, and supportive community where everyone is celebrated for being themselves. If you need adjustments during recruitment, please contact us.

At Entain, we prioritize diversity, equity, and inclusion, ensuring our people feel valued and respected. We adhere to all applicable employment laws and ethical hiring practices globally.

Additional Information

What we offer

* Optional overtime
* Pension Scheme and ShareSave
* Discounts through Entain Deals
* Healthcare and wellbeing support
* Development opportunities
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