At Cancer Research UK, we exist to beat cancer
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We’re looking for an inspiring Relationship Executive to work within the regional team to manage individual, group and corporate supporter relationships.
This role will provide an exceptional level of service, predominantly over the phone and by mail and email, to help maximise in year and lifetime value, and transition relevant supporters to Relationship or Legacy Managers to extend their journey.
What will I be doing?
1. Manage initial and ongoing contact for low, mid value and light touch relationships including and not limited to; individuals, fundraising groups, legators, corporate organisations, and new legacy enquirers follow up and acquisition
2. Provide excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value
3. Provide timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required to increase long term loyalty and increase propensity to leave a gift in their Will
4. Support the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK, re-engaging lapsed supporters and generating potential leads in collaboration with the Acquisition team
5. Identify supporters with high value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long term relationships, including legacy journeys
6. Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets
7. Work with wider divisional team and drive supporter recruitment and re-engagement
8. Ensure supporter records are entered and maintained on systems and associated pipelines Ensure you are compliant with Fundraising Regulator and Charity Commission regulations, up to date with CRUK policies and procedures, and operating in line with Institute of Fundraising best practice
What are we looking for?
9. Experience of providing excellent customer service
10. Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone
11. Good listening skills to build effective and valuable relationships with supporters
12. Excellent organisation and time management skills
13. Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues
14. Build internal networks for collaboration and knowledge sharing across the region and department, with experience of working with colleagues to find new or better ways to do things and to make changes appropriately
15. Excellent attention to detail and experience of entering and managing data in a database system
16. Ability to understand the fundraising or charity/voluntary sector
17. Applicants must be willing to work flexibly with the ability to travel for internal meetings across the division as necessary. Home office space with secure storage required.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our careers web page.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.