Description - External Location: London, UK Work Model: Hybrid - 3 days per week in our London office About the Role We are seeking an experienced Professional Senior Consultant Analyst with strong Utilities domain expertise and a deep understanding of the end-to-end energy value chain. The role requires hands-on experience in one or more core utilities domains such as Smart Metering, Meter-to-Cash, Sales & Marketing, Customer Onboarding, Billing, and Payments. The Consulting Manager will work closely with business stakeholders, operations, and technology teams to translate business needs into clear, actionable requirements that drive customer experience, operational efficiency, and regulatory compliance. In this role you will - Act as the primary interface between business, operations, and technology teams across utilities programmes - Elicit, analyse, document, and validate business and functional requirements across utilities processes - Develop current-state and future-state process maps covering end-to-end customer and operational journeys - Translate business requirements into user stories, functional specifications, and acceptance criteria - Support solution design to ensure alignment with business outcomes, regulatory requirements, and CX objectives - Partner with testing teams to support UAT, defect triage, and resolution validation - Identify process inefficiencies, failure demand, and rework drivers, recommending improvement opportunities - Collaborate in Agile, Waterfall, or hybrid delivery models, supporting sprint and release planning Domain Experience (one or more required) Smart Metering - Understanding of smart meter rollout, installation, commissioning, and data flows - Knowledge of meter data acquisition, validation, estimation, and settlement interfaces - Experience working with metering systems, field services, and regulatory obligations Meter-to-Cash (M2C) - Strong understanding of the end-to-end meter-to-cash lifecycle - Experience across meter reads, billing, invoicing, payments, adjustments, and collections - Exposure to exception handling, billing accuracy, and revenue assurance Sales & Marketing for Utilities - Experience supporting acquisition, retention, and cross-sell journeys in utilities - Understanding of tariffs, pricing, offers, switching, and regulatory constraints - Ability to analyse customer journeys and conversion funnels Customer Onboarding - Experience with customer onboarding, move-in/move-out, and switching journeys - Understanding of KYC, data validation, and operational handoffs Billing & Payments - Knowledge of billing engines, bill presentment, payment processing, and reconciliation - Exposure to direct debit, prepayment, refunds, and payment exceptions Understanding of the Energy Value Chain - End-to-end understanding of the energy value chain including generation, transmission, distribution, supply, and customer operations - Awareness of the roles of suppliers, network operators, and market participants - Understanding of regulatory, settlement, and market interaction points Work Model This is a hybrid role requiring three days per week in our London office. Working arrangements may evolve based on client and business needs. We will always clearly communicate role expectations. What you need to have to be considered - 4-10 years of experience as a Business Analyst, with significant exposure to the Utilities sector - Strong requirements elicitation, documentation, and stakeholder management skills - Experience with process modelling, data analysis, and business case development - Familiarity with Agile and Waterfall delivery methodologies - Strong communication skills, with the ability to engage business and technical stakeholders - Experience using tools such as JIRA, Confluence, Visio, or similar These will help you stand out - Prior experience working with UK or international utilities - Exposure to regulatory environments and compliance-driven processes - Experience supporting CX, digital transformation, or automation initiatives - Relevant certifications (e.g., CBAP, PMI-PBA, SAFe, Agile BA) Key Outcomes of the Role - Improved clarity of business requirements and reduced delivery risk - Simplified and optimised utilities processes and customer journeys - Improved customer experience, billing accuracy, and operational efficiency - Strong alignment between business objectives, regulatory needs, and technology solutions Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.