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Customer support executive

Permanent
Customer support executive
£27,500 - £32,500 a year
Posted: 18h ago
Offer description

Customer Support Executive Are you passionate about providing exceptional customer service and have experience in the hospitality industry? We’re looking for a friendly, proactive, and people-focused Customer Support Executive to join our clients growing team. This is a great opportunity for someone looking to transition from hospitality into a fast-paced, rewarding role where your communication skills, empathy, and problem-solving abilities truly shine. What You'll Be Doing Act as the first point of contact for customers via email, phone, and chat Handle enquiries, feedback, and issues in a professional and solution-focused manner Troubleshoot problems and escalate to relevant departments when needed Maintain accurate records of interactions using our CRM system Help improve customer support processes by sharing feedback and ideas Be a brand ambassador, delivering a positive and helpful experience at every touchpoint What We're Looking For Experience in a customer-facing role, ideally in hospitality or events Excellent communication and active listening skills Empathy, patience and a calm professional attitude Strong attention to detail and the ability to multitask under pressure A genuine passion for helping people and solving problems Tech-savvy with basic familiarity using email, CRM tools, or customer service platforms (training provided) Nice to Have Exposure to working in a fast-paced environment Bilingual or multilingual skills (a bonus but not essential) Ready to make the move from hospitality into a role where your people skills really shine? Apply now or get in touch with your name/contact info to find out more!

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