Job Title: Account ManagerLocation: RotherhamSalary: £25,000-£29,00008:30 – 17:00 or 9:00 – 17:30 Monday- FridayOur client, a leading customer communications company, is looking for an Account Manager to join their team of customer-focused solutions providers.As an Account Manager, you will be leading a small team of internal Account Executives as part of the wider Customer Service department. Ensuring all customers receive the best possible customer experience whilst supporting and managing a busy team.Main Duties:Ensure exemplary customer service is delivered at all times across your teamEnsure scheduled reports and tasks are completed in full and on time for your teamWork with the Senior Account Managers to support colleagues and delegate tasks across the team where relevantPoint of escalation for customer complaintsSupport team to deliver resolutions for ongoing service issuesFormalise and document best practice for processes across your teamPrioritise workload to ensure a balanced approach to reacting to incoming requests whilst monitoring ongoing projects and supporting your team’s workloadCo-ordinate internal departments and external suppliers to deliver projects on time and to customers’ expectationsProvide timely updates to customers and internal stakeholders on ongoing projectsContribute to resource planning for any absence across the team and to support project workProvide monthly reporting to Senior Account Manager / Account Director on individual and team KPIsSkills/Experience:Previous experience working within a customer facing roleProject Management experiencePrevious sales experienceUse of information technology such as Microsoft, Excel, Explorer and office products3 GCSE’s (including Maths and English) at A-C grade or equivalentPlease note that due to the high volume of responses we receive, only successful applicants will be contacted.If you'd like to learn more about this role, please get in touch with Natalie!Please only apply if you have the right to work in the UK.Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.