User Researcher - Central Government - Remote/London - £450/day (Inside IR35) - Contract via Umbrella Company
We are seeking an experienced Senior User Researcher to support a Central Government department on key digital service initiatives. This predominantly remote role, with occasional travel to London offices, focuses on complex user research delivered to Government Digital Service (GDS) standards using the GOV.UK Design System.
The Role
You will lead and coordinate user research activities, ensuring evidence-based insights inform service design and strategic decisions. Acting as a senior practitioner, you will guide teams on best practice, advocate for user-centred approaches, and influence stakeholders to deliver services that meet user needs.
Key Responsibilities
1. Lead user research programmes, ensuring alignment with organisational goals.
2. Conduct and synthesise complex research, delivering actionable insights for service design.
3. Set and maintain high standards of research quality, ethics, and accessibility in line with GDS guidance.
4. Advise stakeholders and ensure research findings are applied effectively.
5. Apply inclusive research practices, representing diverse users and meeting accessibility standards.
6. Operate effectively in secure, collaborative government enviro...