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Unilumin is the largest LED display manufacturer in the world, regularly leading the market with manufacturing innovations and technology development.
This role will be primarily based at our office at Heathrow with occasional customer site visits as required.
This would suit a candidate with experience in a technical management role, who is regularly involved in LED install projects and looking for their next step to leading a full service team.
Role & Responsibilities:
·Create and review annual plan for service team operations
·Overall responsibility for the effective operation of the UK service team, act as primary point of contact for customer’s service requests and reporting back to HQ
·Coordinate scheduling for on-site survey & service visits and allocate engineering teams from both in-house and 3 rd party resources
·Coordinate with sales team to create quotations for installation & service activity
·Liaise with commercial and sales teams to identify upcoming project requirements and plan service team resources accordingly
·Keep the stock room and repair centre in an orderly state and order supplies accordingly to ensure smooth-running of service team
·Maintain accurate records of RMA processes and ensure smooth running of the repair team
·Liaise with customers to inform them of planned service visits and advise on status of ongoing & completed tasks
·Maintain the database of service records and tickets
·Create and coordinate regular training sessions for external partners
·Recruit and train additional service team members when required
·Manage and maintain good relations with 3 rd party resources
Qualifications:
* 3 years experience in a technical role in AV industry (on-site LED install experience would be an advantage)
* Successful candidates will be able to demonstrate a fter-sales management experience
* Successful candidates will be able to demonstrate project management experience
* Higher education qualification in a technical subject
* UK Driving license
* Fully fluent English language skills, written and verbal
Package:
Market rate salary offered, negotiable on experience and capability.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Appliances, Electrical, and Electronics Manufacturing
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