Credit Controller | Coventry | Permanent | 4 day working week (34 hours) | Salary £30,000 | Hybrid
We are recruiting a Credit Controller to join a well-established organisation in Coventry, in a hands‑on role focused on managing accounts, maintaining accurate records and supporting the timely resolution of outstanding balances. This position offers responsibility for day‑to‑day account management, customer communication and consistent case progression within agreed processes.
The role suits someone with experience in credit control, debt recovery or arrears management, who is comfortable handling sensitive conversations and working within defined processes and guidelines.
The Company
Seymour John are partnering with a well‑established organisation based in the Coventry region that is looking to recruit a Credit Controller to join their team. The business is well regarded for its positive working environment and strong team culture.
The Opportunity
Key responsibilities will include:
* Take ownership of a portfolio of accounts, ensuring they are actively managed and progressed in line with agreed processes and timescales
* Maintain regular communication to review account status, follow up on outstanding balances and agree appropriate next steps
* Agree, implement and monitor payment arrangements, ensuring commitments are followed up on in a timely manner
* Gather and review relevant financial or supporting information where required to assist with account management decisions
* Carry out account management and recovery actions within defined guidelines, escalating cases where additional input or decisions are needed
* Identify risks or issues early and ensure cases are progressed appropriately without unnecessary delays
* Maintain accurate, up‑to‑date and audit‑ready records, with all interactions, actions and outcomes clearly documented
* Ensure all activity is handled professionally and in line with internal policies and compliance requirements
* Liaise with internal colleagues and support coordination with external parties where required
* Contribute to updates and reporting on account activity and progress
Personal Profile
* Previous experience in credit control, collections, debt recovery or a similar role
* Previous experience in a regulated environment and awareness of FCA regulations would be beneficial
* Strong organisational skills with the ability to manage multiple priorities
* Confident communicator, comfortable handling sensitive or challenging conversations
* High attention to detail with strong record‑keeping skills
* Able to assess information and follow agreed processes and guidelines
* Understands when to escalate matters appropriately
* Reliable and professional in handling confidential information
* Works well independently and as part of a team
TO APPLY
Please contact Joe Woodall at Seymour John Ltd
If you thrive in a fast-paced environment and enjoy making a measurable impact, we would love to hear from you!
By responding, we will register you as a candidate with Seymour John Limited. To understand how we will use your personal data, please read the Privacy Policy on our website