Room Attendant - Chester, Cheshire
£12.21 per hour
The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.
Job Description
Position Overview
A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for dedicated and detail-focused Room Attendants to join our opening team.
The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.
The Role
As a Room Attendant, you’ll play a vital part in delivering exceptional guest experiences through immaculate rooms and thoughtful touches. You’ll ensure our lodges are clean, comfortable, and beautifully presented – creating a memorable stay for every guest.
Responsibilities:
* Clean and prepare all lodges to the highest luxury standards
* Replenish amenities and linen with care and attention to detail
* Report maintenance issues promptly
* Support laundry and housekeeping operations where needed
* Work with pride and professionalism in a fast-paced environment
* Ensure all health, hygiene, and safety procedures are followed
What We’re Looking For:
* Strong attention to detail and pride in your work
* A friendly and team-focused attitude
* The ability to work shifts, including weekends and holidays
* Previous housekeeping experience in hotels or luxury settings is a plus – but not essential
* A passion for high standards and guest satisfaction
Troo Benefits
* Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
* Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouth watering discounts at our partnered restaurants and bars. Savour the flavours and make your taste buds dance with delight.
* Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts.
* Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
* Team Member pass so you can visit the zoo during your time off.
* An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.