Join a leading property services contractor in a rewarding role that directly supports residents and communities, on an initial 6-month contract with strong potential to become permanent. This Customer Liaison Officer position offers the opportunity to work across Yorkshire, supporting a large-scale retrofit and sustainability programme improving homes and energy efficiency across the region.
Youll play a key role in delivering resident-focused engagement, ensuring customers are fully informed, supported, and confident throughout the works being carried out in their homes. This is a fantastic opportunity for someone who thrives in a people-facing role, enjoys problem-solving, and takes pride in delivering excellent customer service.
Wed love to hear from anyone with experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Engagement Officer, Housing Officer, or in a similar customer-facing role within housing, construction, or property services.
As a Customer Liaison Officer, you will be: Proactively contacting residents to arrange access for retrofit surveys and following up on no-access properties
Acting as the main point of contact for residents, handling queries and concerns with empathy and professionalism
Delivering clear, timely communication to residents about upcoming works and project timelines
Coordinating access arrangements to ensure works are completed efficient...