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Delivery Support Administrator, Stafford
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Client:
Vets for Pets
Location:
Stafford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2ffabf33e41b
Job Views:
5
Posted:
02.07.2025
Expiry Date:
16.08.2025
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Job Description:
Delivery Support Administrator
£25,017, 4 on 4 off, 12 hour shifts 06:00 – 19:00
The Role
At Pets we are motivated to find the best talent in the Logistics & Distribution industry. Right now, we are looking for aDelivery Support Administratorto join ourtransport teamat ourFulfilment Centre in Redhill, Stafford.
Your Responsibilities
* Provide an effective communication link between our stores and distribution teams.
* Responsible for all required communication to store colleagues and area managers relating to scheduled store deliveries including overspill, including any necessary re-delivery plans.
* Communicate with out based delivery teams, providing support and information relating to schedule and store requirements.
* Communicate to retail colleagues and out based delivery teams around airlock holiday/sickness, including any necessary re-delivery plans.
* Answer all inbound calls and emails relating to deliveries and respond effectively and efficiently.
* Accurately record and maintain data around any delivery disruption which has resulted in early/late/rolled.
* Analyse the E/L/R log to produce weekly and period KPI information, reporting anecdotal noise and concerns for review.
* Produce and issue a daily service level report which provides on time and in full data to the wider senior leadership team.
* Work cohesively with the warehouse on the management of overspill recording and produce a daily report to issue to the cross functional teams.
* Consult with new store/closure project teams to develop and establish effective communication links and ensure critical path deadlines are achieved.
* Tracking of promotional orders to ensure outbound is achieved in line with go live dates.
* Ensure housekeeping of store restrictions log/store walkthroughs/hot stores/emergency store contacts
* Develop and maintain collaborative relationships to ensure communication and feedback always remains open and honest.
* Support the SFC transport operation with day-to-day administrative duties.
What you will bring
* Good organisational skills
* Proven communication skills both written and verbal – clear communication is key for this role.
* Able to react quickly to meet changing priorities.
* Excellent attention to detail
* Good system and IT skills (Excel, Word, Outlook)
* Experience within a similar distribution environment is desirable but not essential.
* Enjoy problem solving.
* Capable of working under pressure
What you will get in return
* Attractive rates of pay.
* Annual Leave (including Bank holidays), with an increase after 2 years continuous service.
* An extra day’s holiday when it is your birthday.
* Personal Health Insurance scheme (if in Pension Scheme)
* Life assurance
* 20% Pets at Home discount scheme after 12 weeks service
* Pets’ “Treats” voluntary benefits package
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